Water Technology - Jan 2012

TABLE OF CONTENTS Volume 35 Number 1 January 2012 Cover 14 10 Exclusive expertise a closer look at the authors in this issue Dr Johan Groen is the chief technology officer for Xylem Inc a leading global water technology provider in public utility residential commercial agricultural and industrial settings Marc Hamel has over 20 years of laboratory processes and fluid handling experience He has previously been involved in new product development for automated liquid handling systems Columns 32 Professor POU POE Product Center 33 Products Services Departments 4 Upfront 6 Around the Industry 8 Bulletin Board 26 Certification Action Line 30 Reader Service Center 34 Marketplace 36 Classifieds Cover design Keith Higginbotham NTP Media Heather Rekalske is a technical writer for the Myron L Company a privately held company whose core is researching and developing effective and innovative solutions for the water quality industry This months topics Poor Fe removal working pressure vs burst pressure dealkalizers A showcase of manufacturers products and services This month Mineral extractor media resin loader and ultra filtration POU system Rich DiPaolo is the editorial director of Water Technology and an author of a vast collection of business to business supply chain relations and industry trending articles and special reports To find editorial topics planned for upcoming issues go to www watertechonline com click on the Advertising pull down menu and select Editorial Calendar Water Technology accepts professional unbiased and informative articles Contact Rich DiPaolo at rdipaolo@ ntpmedia com 2 Water Technology January 2012 Story 14 Ignite sales success Buzzwords are the difference in whether you are adding to your successes in 2012 and beyond or not Features 10 Water infrastructure The building block of sustainable cities Efficiencies are needed in energy and water consumption 18 The search for water contamination can create hazards of its own Learning to control chemicals used to control water contamination 20 Making the case for ORP Advantages of using ORP to test for chlorine 24 The effects of hard water on reverse osmosis filtration systems Learning how to deal with hard water issues on RO systems 27 Contaminant of the Month Trihalomethanes THMs Trihalomethanes are formed along with numerous other disinfection byproducts during chlorination 28 Effective public relations for dealers and distributors Part two Continued focus on types of media Go to http twitter com WaterTechOnline Water Technology ISSN 0192 3633 is published monthly plus an additional issue in December by NTP Media 19 British American Blvd West Latham NY 12110 to serve the water treatment industry and its suppliers Periodicals postage paid at Latham NY and at additional mailing offices 2012 subscription rates for US Canada and Mexico one year 74 two years 111 Foreign subscription rates one year 150 two years 248 single issue 15 issue containing surveys 25 Buyers Guide 37 Registered in the US Patent and Trademark Office Copyright 2012 Grand View Media Group Reproduction of this magazine in whole or in part without the express written permission of the publisher is prohibited The publisher reserves the right to reject any and all materials not in keeping with the publications standards whether such standards are written or not The publisher makes no judgments as to claims of products or services advertised Postmaster Send changes of address to Water Technology PO Box 2174 Skokie IL 60076 Post Publications Mail Agreement 40612608 Canada Returns to be sent to Bleuchip International P O Box 25542 London ON N6C 6B2